Refund policy

We want your return experience to be as simple as possible. Please review the information below before returning an item.

Returns accepted within 14 days • Items must be new & unused • Brand-specific restocking fees may apply.

Quick Return Guide

  • Return Window: Eligible items must be returned within 14 days of receipt.
  • Condition: Items must be new, unused, undamaged, and in their original packaging.
  • Restocking Fees: Some brands are subject to a 10% or 15% restocking fee.
  • Final Sale Brands: Matsuzaki, PHX Hasami, and Kouho products cannot be returned.
  • Shipping Charges: Expedited and international shipping charges are non-refundable. Orders shipped with free shipping are subject to a $7.99 return shipping deduction.
  • Refunds: Eligible refunds are issued to the original payment method, subject to the terms below.

Return Eligibility

To qualify for a return:

  1. Your return must be made within 14 days of receiving your order.
  2. Products must be unused and undamaged.
  3. Products must be returned in their original packaging.
  4. All original accessories, warranty cards, manuals, tags, and included items must be returned with the product.
  5. If returning items from multiple orders, please package each order separately and include the correct return documentation with each package.

Items that do not meet these requirements may not qualify for a refund.

Brand Restocking Fees

Restocking fees are calculated using the product's listed price before discounts or promotional codes, unless the return is the result of an error by Tricut.com.

JW Shears
No restocking fee when returned new and unused.

Kamisori
10% restocking fee.

Tondeo, Kasho, Kyoto, Jonetsu, Nic & Yasaka
15% restocking fee.

Matsuzaki, PHX Hasami & Kouho
FINAL SALE — No returns accepted.

Shipping Charges

Original shipping charges for international orders or expedited U.S. shipping are non-refundable.

If your order qualified for free shipping, a $7.99 shipping fee will be deducted from your refund when the item is returned.

How Your Refund Is Issued

For eligible returns, your refund will be issued to the credit or debit card originally used for the purchase, less any applicable restocking fees and non-refundable shipping charges.

If your purchase was paid for using a Tricut.com gift card, or a combination of a gift card and credit/debit card, your refund will be issued entirely as Tricut.com gift card credit. Restocking fees will not apply to refunds issued as gift card credit.

We will notify you once your refund has been processed.

Refunds are typically processed within 3–5 business days after your return is received and inspected

Need Help With a Return?

Have a question before sending something back? We're happy to help.

Phone or Text: (818) 851-1470
Email: sales@tricut.com